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Frequently Asked Questions
I want to return the product but can’t close the compartment?
I can’t start my rental?
The compartment won’t open when I start a rental?
I can’t end my rental?
I ended my rental, but it still looks active — why?
I’ve ended my rental but still receive notifications
I can’t log in to the app, what should I do?
What happens if I can’t return the product before the box closes for the day?
I started a rental but the compartment is empty — what do I do?
I’ve been charged incorrectly — why?
Can I get a receipt for my rental?
How do I give you feedback?
Can I rent more than one activity at the same time from the same Piffl account?
My phone died during a rental — what do I do now?
Part of the product broke during my rental — what should I do now?
The product I rented is broken or missing parts — what should I do?
The box location is incorrect?
How do I request a product in a box?
How do I delete my Piffl account?
I could not find the answer to my question in the FAQ — what should I do?