If you're having trouble closing the compartment, please check the following: 1. Check if the latch is pressed in: If the locking mechanism is stuck in a pressed position, you’ll need to reopen the compartment via the app before it can close properly. 2. Press the compartment firmly shut: Sometimes it helps to apply a bit of extra pressure to make sure the compartment clicks securely into place. If it still doesn’t close, try reopening the compartment through the app and attempt to close it again. Still having issues? Feel free to contact us at support@piffl.se and we’ll be happy to assist you.
If you’re unable to start or end a rental in the app, it’s usually due to connection issues – such as poor signal, Bluetooth, or location services. Try the following steps: 1. Make sure you're within 5 meters of the correct box. 2. Restart the app. 3. Turn Bluetooth and location services off and on again. 4. Ensure the app is updated to the latest version. 5. Restart your phone. 6. If the issue persists, try using the app on another phone (e.g. if you're with a friend). This usually solves the problem. Still not working? Some phone models – for example, certain models from OnePlus – currently have limited compatibility with the Piffl app. If you're with others, we recommend trying the app on another device. If you’re experiencing other technical issues: • Take screenshots of what’s happening in the app. • Email support@piffl.se and include the following: • Which box and compartment it concerns • Your name and phone number • A short description of the issue The more details you provide, the faster we can help you.
If the compartment doesn’t open when you try to start a rental, follow these steps: 1. Wait 1 minute before tapping “Open compartment” in the app. 2. Listen for a clicking sound. • If you hear a click: Try gently pulling the compartment open. • If you don’t hear a click: Unfortunately, the compartment didn’t unlock properly and cannot be used right now. 3. End the rental in the app and describe the issue in the comment field. 4. Feel free to contact us at support@piffl.se. We appreciate your feedback and will work to fix the issue as quickly as possible.
In most cases, the issue is related to the connection or poor reception/signal. Avoid pressing "Open compartment" repeatedly within a short time as this may cause the system to freeze. Wait at least 1 minute between each attempt to avoid problems. Try the following steps: • Stand within 5 meters of the correct box • Restart the app • Turn off and on Bluetooth and location services • Restart your phone • If it still doesn’t work, try logging into your account on another phone.
If your rental still appears to be active, it's usually because all the steps to end the rental haven’t been completed. The most common reason is that you only swiped "End rental" on the map screen but didn’t follow the remaining steps. To end your rental correctly, make sure to follow all the steps in the app until you see the confirmation “Rental ended”.
Log in to your Piffl account and check that the rental is marked as ended. If the rental is shown as completed but you’re still receiving messages suggesting otherwise, it’s likely a technical issue in the system. You don’t need to worry about being charged incorrectly. If you do see an unexpected charge, please contact us at support@piffl.se and we’ll help you as soon as possible.
If you're having trouble logging into the app, try the following: 1. Check that you have entered the correct email address 2. Make sure you're on the "Log In" screen and not on "Register User" 3. Restart the app 4. Ensure that you have the latest version of the app installed If the issue persists, contact us at support@piffl.se and we’ll be happy to assist you further.
You can always return a product, even if the box has limited opening hours. Some of our boxes are only available during certain hours – this is determined by the box owner for various reasons. When a box is closed, you won’t be able to start a new rental, but returning a product is always possible. If a box has opening hours, this will be clearly displayed in the app, above the list of activities.
Oh no, that’s unfortunate. In order for us to restock the product, it’s important that you report the missing item. You won’t be charged for a missing product as long as you follow these steps: 1. In the app, select “End rental”. 2. Take a photo of the empty compartment. 3. When you reach the question “Is the product in usable condition?”, select “No”. • Choose the option that best describes the situation and confirm your answer. 4. Close the compartment and leave a comment about the missing product. Thank you for your help! We’re sorry this has happened and hope you find another fun activity in the box.
If you have been charged for a missed return or a firewood purchase and believe it was done incorrectly, feel free to contact us at support@piffl.se. We will review your rental and investigate the cause of the charge. We will then get back to you with a response.
You’ll find all your receipts directly in the app: 1. Open the app 2. Tap the menu button in the bottom left corner 3. Go to History 4. Select the rental you want the receipt for Receipts are shown there along with information about time, location, and any cost.
We love feedback! Please feel free to leave us a comment about your experience when you end your rental in the app, or email us at support@piffl.se.
Currently, there is unfortunately no feature in the app that allows multiple rentals at the same time from the same Piffl account.
If your phone battery runs out during a rental, the rental will continue until you end it. Be sure to end the rental as soon as possible to avoid a fee for a missed return. If your phone runs out of battery, you have three options: 1. Log in on another device – Open the Piffl app on another phone, log in to your account, and end the rental as usual. 2. Charge your phone – Once your phone is charged, return to the box and end the rental. The product must be returned within 6 hours from the rental start time. 3. If you can’t return the product within 6 hours – Contact us immediately at +46 10 204 00 66 to explain the situation. Otherwise, you may be charged for an unreturned rental.
No worries – accidents happen. If something breaks during your rental, just return the item to the compartment and end your rental as usual. How to report damage during return: 1. Tap “End rental” in the app. 2. Take a clear photo of the product in the compartment showing the damage. 3. When asked “Is the product in usable condition?”, select “No”. • Choose the option that best describes the issue and tap “Confirm answer”. 4. Close the compartment and leave a comment about the issue. Thanks for your help! You can also contact us at support@piffl.se if needed.
Oh no, that’s unfortunate! If the product is broken or has missing parts, please follow these steps to report it: 1. In the app, select “End rental”. 2. Take a photo of the product in the compartment that clearly shows the issue. 3. When asked “Is the product in usable condition?”, select “No”. • Choose the option that best describes the problem and confirm your answer. 4. Close the compartment and leave a comment describing the issue. Thank you for reporting it. We’re sorry this happened and hope you find another fun activity in the box.
Please contact support@piffl.se if the box is not located where it should be according to the map in the app, so we can take action. We appreciate your help!
Is the activity you're looking for not available in the box? Or would you like to suggest an activity that you think would be popular in your city? Send us an email with your suggestion at support@piffl.se.
How to delete your account: 1. Open the app 2. Tap the menu button in the bottom left corner 3. Select "Account" 4. Tap "Delete Account" at the bottom Follow the instructions to confirm the deletion. When you delete your account, your personal information will be erased in accordance with GDPR. Some data, such as rental history related to previous transactions, may need to be retained according to accounting laws but will be anonymized as much as possible.